Prestige Air (collectively, “Prestige Air,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request HVAC services, schedule an appointment, request an estimate, communicate with us, enroll in a maintenance plan, apply for financing through a third-party provider, or otherwise interact with us.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Depending on how you interact with us, we may collect:
Contact information, such as your name, service address, billing address, email address, and telephone number.
Service information, such as appointment details, equipment information, property-access instructions, service history, estimates, invoices, warranties, photographs, and communications about your HVAC system or indoor air quality needs.
Transaction information, such as amounts charged, payment status, and limited billing details. Payment card information may be collected and processed directly by our payment-processing provider rather than stored by us.
Financing information, if you request financing. Financing applications are generally submitted to and processed by third-party financing providers under their own privacy policies.
Communications, including emails, text messages, telephone calls, website-form submissions, reviews, and customer-service records. Calls may be recorded or monitored where permitted by law and with any notice or consent required by law.
Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, approximate location derived from IP address, and interaction data.
Cookies and similar technologies, including information collected through cookies, pixels, analytics tools, advertising technologies, and similar tools.
Information from other sources, such as lead-generation platforms, advertising partners, social media platforms, review sites, referral partners, public sources, and service providers, where permitted by law.
Please do not submit Social Security numbers, financial-account credentials, medical information, or other sensitive information through a general website form, text message, or email unless we specifically request it through a secure method.
We may use information to:
Respond to inquiries and provide estimates;
Schedule, confirm, reschedule, and perform services;
Communicate about appointments, technician arrival, service recommendations, invoices, warranties, maintenance plans, and customer support;
Process payments and facilitate financing requests;
Send requested information, service reminders, promotions, and other marketing communications, subject to applicable law and your choices;
Personalize and improve our website, services, advertising, and customer experience;
Measure advertising performance and understand how visitors use our website;
Detect fraud, protect our systems, enforce our agreements, and maintain safety and security;
Comply with legal, regulatory, tax, insurance, and recordkeeping obligations; and
Establish, exercise, or defend legal claims.
If you provide a telephone number, you authorize Prestige Air and service providers acting on our behalf to contact you at that number for purposes related to your inquiry, appointment, estimate, service, account, or customer relationship. Where you provide any legally required consent, communications may include marketing calls made using an automatic telephone dialing system, artificial or prerecorded voice, or similar technology.
Consent to receive marketing calls is not a condition of purchasing any goods or services. To opt out of marketing calls, tell us during a call, call 817-200-7215, or email nicholas@prestigeairtx.com. We will honor clear revocation or company-specific do-not-call requests made by any reasonable means as required by law.
If you expressly opt in to a Prestige Air text-message program, you may receive texts concerning appointment scheduling and reminders, technician arrival, estimates, service updates, invoices, maintenance reminders, customer support, and—if separately disclosed when you opt in—promotional offers. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Consent to receive marketing text messages is not a condition of purchasing goods or services. You may opt out at any time by replying STOP to any Prestige Air text. You may also communicate a clear request to stop texts through any other reasonable method, including calling 817-200-7215 or emailing nicholas@prestigeairtx.com. After an opt-out request, we may send one confirmation message and will stop the messages covered by your request within the time required by law. Reply HELP for help or contact us using the information below.
Opting out of marketing texts does not prevent us from sending communications that are legally permitted or necessary to complete a service you requested, such as a response to your message or a manually sent appointment update, unless your request clearly withdraws consent for those communications as well. If you later want to receive texts again, you may provide new consent.
We do not sell or share mobile telephone numbers or SMS opt-in consent data with third parties for their own marketing or promotional purposes. We may provide this information to vendors that help us deliver messages or support our operations, subject to appropriate restrictions.
We may use your email address for service-related messages and, where permitted by law, marketing emails. You may opt out of marketing emails by clicking the unsubscribe link in an email or by contacting us at nicholas@prestigeairtx.com. We will process commercial-email opt-out requests within the period required by law. Even after you unsubscribe from marketing email, we may continue to send non-promotional messages about existing appointments, transactions, warranties, safety issues, or your customer relationship.
Our website may use cookies and similar technologies to operate the site, remember preferences, measure traffic, understand visitor behavior, and evaluate or personalize advertising. These technologies may be provided by third parties, such as website-hosting, analytics, call-tracking, customer-relationship-management, or advertising providers.
You may be able to control cookies through your browser settings or any cookie-choice tool displayed on our website. Blocking cookies may affect website functionality. Browser-based “Do Not Track” signals are not interpreted consistently across the industry. Where applicable law requires us to recognize a supported universal opt-out preference signal, we will do so.
We may disclose information to:
Technicians, employees, contractors, and affiliated businesses that need it to provide services;
Website hosts, scheduling and dispatch providers, customer-relationship-management providers, communications vendors, payment processors, financing providers, analytics providers, advertisers, insurers, accountants, attorneys, and other vendors that support our operations;
Equipment manufacturers, distributors, warranty administrators, and permitting or inspection authorities when relevant to your service;
Government authorities, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, property, safety, or security;
A buyer, successor, lender, or adviser in connection with a merger, financing, sale, reorganization, or transfer of all or part of our business; and
Other parties at your direction or with your consent.
We do not sell personal information for money. If our data practices change in a way that gives you a legal right to opt out of a “sale,” targeted advertising, or other processing, we will provide the required notice and opt-out method.
We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining service and warranty records, meeting legal and accounting obligations, resolving disputes, and enforcing agreements.
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You may contact us to request access to, correction of, or deletion of certain personal information, or to ask questions about our use of your information. Depending on where you live and whether an applicable law covers our business and the information at issue, you may also have rights to obtain a portable copy of information, opt out of certain targeted advertising, sales, or profiling, and appeal a decision concerning a privacy request.
Submit a request by either of these methods:
Email: nicholas@prestigeairtx.com with the subject line “Privacy Request”; or
Phone: 817-200-7215.
Please describe your request and provide enough information for us to reasonably verify your identity and locate the relevant records. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity. We will not unlawfully discriminate against you for exercising an applicable privacy right.
If we deny an appeal under an applicable state privacy law, you may have the right to contact your state attorney general. Texas residents may find privacy information and complaint options through the Texas Attorney General’s website.
Our website and services are intended for adults seeking residential or commercial HVAC services and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.
Our website may link to third-party websites, financing providers, social media platforms, payment portals, or other services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through another reasonable method where required by law.
For privacy questions or requests, contact:
Prestige Air
Phone: 817-200-7215
Email: nicholas@prestigeairtx.com
Website: https://www.prestigeairtx.com
These Terms and Conditions (“Terms”) govern your access to and use of the Prestige Air website and its online features. By accessing or using the website, you agree to these Terms. If you do not agree, do not use the website.
These Terms apply to website use. A written estimate, work order, financing agreement, maintenance-plan agreement, warranty, or other service agreement may contain additional terms. If a service agreement conflicts with these Terms regarding the purchased service, the service agreement controls for that service.
You may use this website only for lawful purposes. You agree not to:
Interfere with the operation or security of the website;
Attempt to gain unauthorized access to systems, accounts, or data;
Introduce malware, automated scraping tools, or other harmful code;
Misrepresent your identity or submit false or misleading information; or
Use website content in a way that violates intellectual-property or other applicable laws.
Website content is provided for general informational and marketing purposes. HVAC conditions vary by property, equipment, installation, maintenance history, and other factors. Website content is not a diagnosis, engineering opinion, safety instruction, or promise that a particular product or service is appropriate for your property.
Online requests do not create an appointment or service obligation until Prestige Air confirms the appointment. In an emergency involving fire, smoke, suspected gas, carbon monoxide, electrical hazards, or immediate danger, leave the area when appropriate and contact 911, the fire department, the gas utility, or another appropriate emergency authority. Do not rely on a website form, email, voicemail, or text for emergency assistance.
Prices, offers, financing examples, rebates, tax credits, product availability, and service times shown on the website are subject to change and may be subject to inspection, equipment availability, geographic limits, expiration dates, eligibility requirements, credit approval, or additional written terms. A website price or promotional statement is not a binding quote unless confirmed by Prestige Air in a written estimate or agreement.
Errors may be corrected at any time. We may modify or discontinue website content, offers, or features without notice, subject to applicable law and any binding written agreement.
Financing is offered, if available, through independent third-party providers and is subject to their approval, rates, terms, and privacy practices. Prestige Air does not guarantee financing approval. Links to payment processors, financing providers, manufacturers, social media platforms, or other third parties are provided for convenience and do not make us responsible for their services, content, security, or practices.
When you provide contact information, we may contact you about your inquiry, appointment, estimate, service, account, or customer relationship. Marketing calls or texts requiring consent will be sent only on the basis permitted by applicable law. Consent to marketing communications is not a condition of purchase.
Calls: Ask us not to call during a call, call 817-200-7215, or email nicholas@prestigeairtx.com.
Texts: Reply STOP to opt out, reply HELP for help, call 817-200-7215, or email nicholas@prestigeairtx.com. Message and data rates may apply; message frequency varies.
Emails: Use the unsubscribe link in a marketing email or email nicholas@prestigeairtx.com.
We will process opt-out and consent-revocation requests as required by law. Service-related or transactional communications may continue where legally permitted and appropriate, as explained in our Privacy Policy.
The website and its text, graphics, logos, photographs, videos, designs, software, and other content are owned by or licensed to Prestige Air and are protected by intellectual-property laws. You may view and print reasonable portions for your personal, noncommercial use. You may not copy, modify, distribute, sell, publish, frame, scrape, or create derivative works from website content without prior written permission, except as allowed by law.
If you submit a review, testimonial, photograph, comment, suggestion, or other content to us, you represent that you have the right to do so and that the content is accurate, lawful, and does not violate another person’s rights. Unless we separately agree otherwise, you grant Prestige Air a nonexclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display the submission for business and promotional purposes, subject to applicable law and our Privacy Policy. We will seek any additional permission required to use a person’s name, likeness, or endorsement.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” PRESTIGE AIR DISCLAIMS IMPLIED WARRANTIES RELATING TO THE WEBSITE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.
This disclaimer applies to the website and does not replace or limit any express written warranty covering HVAC equipment or services, or any warranty or consumer right that cannot lawfully be waived.
TO THE FULLEST EXTENT PERMITTED BY LAW, PRESTIGE AIR AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO WEBSITE USE, INCLUDING LOSS OF DATA, PROFITS, OR BUSINESS OPPORTUNITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM ARISING SOLELY FROM USE OF THE WEBSITE WILL NOT EXCEED $100 OR THE AMOUNT YOU PAID, IF ANY, TO ACCESS THE WEBSITE. These limitations do not apply where prohibited by law and do not alter liability established in a separate written service agreement.
To the extent permitted by law, you agree to indemnify and hold harmless Prestige Air and its owners, employees, and agents from third-party claims, liabilities, losses, and reasonable costs arising from your unlawful misuse of the website, your violation of these Terms, or content you submit in violation of another person’s rights.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Unless applicable law requires otherwise or the parties agree otherwise in writing, any court proceeding arising solely from these Terms or website use must be brought in a state or federal court with jurisdiction in Tarrant County, Texas. Nothing in these Terms prevents either party from pursuing a remedy available in small-claims court or from reporting a matter to a government agency.
If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.
We may update these Terms by posting a revised version with a new “Last updated” date. Changes apply prospectively when posted, unless a different effective date is stated. Your continued use of the website after an update constitutes acceptance of the revised Terms.
Questions about these Terms may be directed to:
Prestige Air
Phone: 817-200-7215
Email: nicholas@prestigeairtx.com
Website: https://www.prestigeairtx.com