One of the most important guiding principles we have at Prestige Air is to restore our customer’s peace-of-mind when it comes to their comfort and the operation of their heater and air conditioner. Homeowners are overjoyed when they hear that we found their issue, have the part on our truck, and can have it fixed on the same trip.
Then a few moments later the next concern sets in…
What if it Breaks Again?
We know how this feels, everyone at Prestige Air is also a homeowner and has these same concerns when we have to hire contractors to fix things in our homes.
The first step for us in providing you peace-of-mind is our full system check. No matter what repair your system needs, we will do a thorough check of your entire system. We don’t just want to know what is broken, but why it broke. If we can figure out what caused the issue then we can prevent the same thing from happening again. We will also find any other issue that may cause problems moving forward.
That’s the first step. The second step is to provide a warranty on the parts and labor.
1 Year Parts and Labor Warranty…Standard
Some manufacturers of parts provide a warranty, some don’t. We don’t care. We provide one for you at our own cost regardless of the manufacturer’s policy. We do this because we are confident that we have rooted out the reason for the failure and that our work is the highest quality possible so the odds of a repeat failure are extremely low.
We also provide a labor warranty. You should only have to pay for that specific repair on your system one time. That’s the expectation you have when you hire us, and that’s the expectation we have when we bill you. If the part we replaced fails inside of the first year, or the workmanship from changing that part causes the same issue within the first year, then we still owe you the repair you paid for.
After the first year a lot of other factors come into play besides just the part and the workmanship, which is why we only offer a one year warranty on the parts and labor.
Exceptions to the Rule
There are cases where we do not offer a warranty on our work. For example, in cases where the system is old and has obviously not been maintained and system operation is compromised due to the impaired condition of the entire system, and it’s clear that any repairs we make are simply a band-aid, we won’t offer a warranty. This is because the compromised condition of the system can negatively impact our repair regardless of the nature of the part or the workmanship. The failure would not be due to anything we did, or anything we can control.
These cases are rare, and we will inform you prior to doing any work so you can make the decision that’s best for you and your household.
Wrapping up
The key takeaway here is that one of our guiding principles is to provide you with peace-of-mind that when you hire Prestige Air to work on your system that we will provide the highest quality parts and workmanship possible, and that you can trust that your system will run as designed or that we will make it right.
The one year parts and labor warranty are the standard at Prestige Air, as is high quality workmanship!
Choose Prestige Air to Keep Your HVAC Running Optimally
If you experience problems with your heating and cooling call Prestige Air. Our expert service professionals have the training and experience to keep your HVAC system in tip-top shape all year long. Call (817) 200-7215 to make sure your heating and cooling are ready for the season!